Customer SupportAutomation
Deliver instant, accurate support at scale. AI handles the volume while your team focuses on complex issues that need a human touch.
The Challenge
Support teams can't scale to meet customer expectations.
- !Long wait times frustrating customers and damaging brand
- !Support agents drowning in repetitive questions
- !Inconsistent answers across different channels
- !Limited support hours leaving customers stranded
- !High agent turnover due to burnout
- !Difficulty scaling support during peak periods
The Disruptive Rain Solution
AI-powered support that customers actually love.
AI-First Response
Intelligent AI handles 70%+ of inquiries instantly. Complex issues seamlessly escalate to human agents.
24/7 Availability
AI support never sleeps. Customers get instant help any time, any timezone, any day.
Omnichannel Support
Unified experience across chat, email, phone, and social. One conversation, any channel.
Smart Knowledge Base
AI learns from every interaction to build and update knowledge automatically.
Agent Augmentation
Real-time suggestions help human agents respond faster and more accurately.
Sentiment Analysis
Detect frustrated customers early and route to senior agents before issues escalate.
How It Works
Transform support without disrupting operations.
Deploy AI Support
Set up AI across your support channels in days. Train on your existing knowledge base and ticket history.
AI Handles Volume
AI resolves common questions instantly while learning from every interaction to improve over time.
Smart Escalation
Complex issues route to the right human agent with full context. No customer repeats themselves.
Continuous Learning
AI improves daily based on agent feedback and customer outcomes. Support gets smarter automatically.
Expected Outcomes
Better experience, lower costs.
Frequently Asked Questions
What channels does the AI support?
We support chat (website, mobile, in-app), email, SMS, WhatsApp, Facebook Messenger, Twitter, and phone (via voice AI). All channels connect to a unified conversation view.
How does the AI know what to say?
The AI is trained on your knowledge base, past tickets, and product documentation. It learns your brand voice and can be customized for tone and policy compliance.
What happens when the AI can't help?
Seamless handoff to human agents with full conversation context. Customers never have to repeat information. Agents see AI's attempted resolution for faster handling.
Can we customize the AI's personality?
Yes. You control the tone, formality, and brand voice. The AI can be friendly and casual or professional and formal—whatever fits your brand.
Ready to transform customer support?
See how AI can handle 70% of your support volume while improving satisfaction.
Schedule a Demo